Kontaktinformationen
VelPets
Contact Information
Last updated: April 2026
1. General Contact
For any enquiries, questions, or feedback, please reach out to us using the details below. We are a small, passionate team and aim to respond to every message personally.
Business name: VelPets
Luis Eduardo Konrad Fiorese, trading as VelPets
[Brazil, Selbach, Presidente Vargas 152]
Email: luiseduardofiorese9@gmail.com
Website: velpets.store
2. Customer Support
Our customer support team is available to help you with orders, products, and any issues you may experience.
Support email
luiseduardofiorese9@gmail.com
Response times
• General enquiries: within 2 business days
• Order issues (missing, damaged, delayed): within 1 business day
• Return and refund requests: within 2 business days
Support is available Monday to Friday, 9:00 – 18:00 (CET). Messages received on weekends or public holidays will be answered on the next business day.
3. Order Enquiries
If you have a question about an existing order, please include the following information in your message to help us assist you faster:
• Your full name
• Order number (found in your confirmation email)
• A brief description of your enquiry
Email: luiseduardofiorese9@gmail.com
4. Returns and Refunds
To initiate a return or request a refund, please contact us before sending any item back. Full details are available in our Return & Refund Policy.
Email: luiseduardofiorese9@gmail.com
Subject line: Return Request — Order #[your order number]
5. Business and Partnership Enquiries
Interested in collaborating with VelPets — whether as a content creator, influencer, or business partner? We would love to hear from you.
Email: luiseduardofiorese9@gmail.com
Subject line: Partnership Enquiry
6. Legal and Data Protection
For legal notices, GDPR-related requests, or data protection enquiries, please contact:
Email: luiseduardofiorese9@gmail.com
Subject line: Legal / Data Protection Enquiry
We will respond to all data subject requests within 30 days as required by GDPR.
7. Social Media
You can also find and follow us on social media for product updates, pet content, and promotions:
• Instagram: https://www.instagram.com/velpet.s/
• TikTok: https://www.tiktok.com/@velpetpets
Please note that social media messages are monitored but not guaranteed to be answered promptly. For urgent matters, always use email.